Learner Driver Insurance
Car Sharing Insurance
UK Car Rentals
How to contact Veygo Rentals
Will I receive more information about my purchased rental booking?
What do I do if I breakdown in my rental car?
Do all the vehicles come with sat navs?
Do Veygo Rentals offer prestige vehicles?
About Veygo Rentals
What is Veygo Rentals and how does it work?
What is the relationship between Veygo and Europcar?
What is the relationship between Veygo and Admiral?
Requirements and Restrictions
What are the age and licence requirements to rent a car?
Are there mileage restrictions?
Can I drive the rental car outside of the UK?
Why can’t I hire a car with Veygo?
Booking the Rental
How do I get a quote for Veygo Rentals?
What are the similar vehicles to the one I have booked?
Can I add additional drivers to my booking?
Why does it say there are no cars available?
If I get a quote, is my price guaranteed if I do not book straight away?
Collecting the Vehicle
What happens at the branch upon collection?
What Proof of Identification (ID) or documents do I need to collect the vehicle?
Can Europcar provide me with a different vehicle at collection?
Is there a delivery service?
Can I leave my vehicle at the branch when collecting my car?
Returning the Vehicle
What happens at the branch upon return?
Do I need to return the car with a full tank of fuel?
Can I pick up and drop off the car at different locations?
Amendments, Cancellations and Extensions
Can I extend my booking?
How can I cancel the rental I have booked?
Can I make amendments to my booking?
Payment and Deposits
Is there an extra cost for young drivers?
What payment methods are accepted by Veygo rental?
Are there any additional costs?
Can I book and pay for a rental for someone else?
Making a Claim
How do I make a claim/report an incident?
What is my excess, and can it be protected?
How do I ask about an existing claim?
How to make a complaint
How will my complaint be handled?
How soon will we deal with your complaint?
If you're unhappy with the way we're handling your complaint
The Financial Ombudsman Service
Online Dispute Resolution service
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