To avoid waiting on the phone lines, please send us an email at firstname.lastname@example.org.
Important: Include your insurance policy number, date of birth, and postcode for security.
We respond to most emails within 15 minutes during working hours.
Our working hours are Monday to Friday, between 8:30 am - 4:30 pm.
As a guide, try to include the following in your email:
- When did the accident happen
- What was your speed at the time of the accident
- What were you using the car for (For example, shopping, commuting to work)
- What's the damage to your vehicle
- Were there any passengers with you
- Were there any other vehicles or people involved
- Details of anyone else involved in the accident (For example, vehicle registration, name, contact number)
- Was anyone injured
- Were the emergency services called (For example, police, ambulance)
- Explain what happened in detail
- Are you looking to make a claim, or do you just want to report the incident