Coronavirus help and support
This is not an easy time for anyone, with the Coronavirus pandemic. Everyone everywhere is being impacted in some way, so we just want to let you know what Veygo are doing to keep things running as normal as possible for our customers.
All our staff are working from home, which means that we don’t have an option to speak to you by phone. You will still be able to contact us for live support, whether it’s regarding a claim or general support, via online chat and email.
To start an online chat, please click on the Help or speech icon, at the bottom left hand of any page of the Help Centre, or during a quote. Our email address is contact@veygo.com
Our team are working hard to support our customers and we ask you to be understanding, if response times are longer than usual.
Please only contact the team if you are unable to resolve your query with one of our online articles, if you are having difficulty completing a quote, or if you need to report a new claim.
Any existing customers wanting an update about a claim or a support query, will be contacted as soon as there is an update available – please don’t contact us.
For urgent claims recovery…
If you have had an accident, please contact us via our live chat option. If you need urgent recovery, the number for our recovery agent is 01206771751.
Our opening hours are Monday to Friday: 8:30am - 5:00pm and we will be unavailable 12pm - 1pm daily.
Our bank holiday opening hours are:
Friday May 22nd - Sunday May 24th: 8:30am - 12pm
Monday May 25th: 8:30am - 2pm
Thank you for your understanding during this time.