We try to resolve all complaints internally. However, if you're still unhappy with our response to your complaint, or if we've not resolved it eight weeks after you first told us about it, you have the right to refer your complaint to the Financial Ombudsman Service.
If you want the Financial Ombudsman Service to look into your complaint, you must refer it to them within six months of the date of our final response to you. You can contact them at:
The Financial Ombudsman Service
London E14 9SR
Tel: 08000 234 567 Free for people phoning from a "fixed line" (for example, a landline at home).
Or: 0300 123 9 123 Free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02.
The Financial Ombudsman Service offers a free independent service and they can help with most financial complaints. For further information you can visit their website at www.financial-ombudsman.org.uk