If you have already reported an incident or claim to us and you have a query, or want to check up on it, give our Existing Claims team a call on 0330 134 8647.
Our Claims Team opening hours are:
Monday to Friday – 8am to 5.30pm
Saturday – 10am to 4pm
Sunday – Closed
Alternatively, you can send an email to firstname.lastname@example.org. Make sure your claim reference number is in the subject box.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.