How to discuss a new claim

Firstly, please make sure you are in a safe place. If the vehicle is not driveable, we will be able to recover your vehicle 24 hours a day.

Once you are in a safe location, where possible, please take full details of any other parties involved in the accident including:

• Name
• Vehicle Registration
• Address
• Contact Number
• Details of any witnesses or emergency services
• Images of vehicle damage

For more advice on what to do if you have an accident check out our magazine article here.

 To register a new claim, please call us on 0330 134 8647. Our opening hours are:

• Monday to Friday – 8 am to 5:30 pm
• Saturday – 8 am to 2 pm
• Sunday – Closed

If you’re calling outside of these hours, please call our out of hours helpline on 01206 771 752.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.